Returns & Refunds Policy

1. Our Satisfaction Guarantee

At FashionHubby LLC, we stand behind the quality of our custom printed products. This Returns & Refunds Policy outlines your rights and our obligations regarding returns, refunds, and exchanges in compliance with applicable consumer protection laws.

2. Return Eligibility and Conditions

Eligible Returns

Due to the custom nature of our products, returns are accepted only in the following circumstances:

• Manufacturing Defects: Items with printing errors, material defects, or quality issues caused by our production process
• Shipping Damage: Items damaged during transit due to inadequate packaging or carrier mishandling
• Wrong Item Shipped: We sent you an incorrect product, size, color, or design
• Order Fulfillment Errors: Significant discrepancies between what you ordered and what you received
• Material Non-Conformity: Products that substantially differ from our advertised specifications

Non-Eligible Returns

We cannot accept returns for the following reasons:

• Customer Design Errors: Spelling mistakes, incorrect information, or design flaws in customer-provided content
• Size Issues: Items that don't fit as expected (please refer to our detailed size charts before ordering)
• Color Variations: Minor color differences due to monitor settings or natural printing variations
• Change of Mind: No longer wanting the item or buyer's remorse
• Low Resolution Designs: Poor print quality resulting from low-resolution uploaded images
• Normal Wear: Items damaged through normal use after delivery
• Late Returns: Items returned after the 30-day return window

Return Time Limit

Returns must be initiated within 30 calendar days of the delivery date. This time limit is strictly enforced to ensure product quality and comply with our production schedules.

3. Return Process

Step 1: Contact Customer Service

Before returning any item, you must contact our customer service team:

• Email: [email protected]
• Phone: 1-800-FASHION (1-800-327-4466)
• Online: Submit a return request through your account dashboard

Step 2: Provide Required Information

When contacting us, please provide:

• Order number and date of purchase
• Detailed description of the issue
• Clear photographs of the product and any defects
• Your contact information and preferred resolution

Step 3: Return Authorization

Our team will review your request within 2 business days and provide:

• Return Merchandise Authorization (RMA) number
• Return shipping instructions
• Prepaid return label (for eligible returns)
• Expected timeline for resolution

Step 4: Ship the Item

Package the item securely in its original packaging (if available) and ship using the provided return label. Items must be returned in their original condition, unused and unworn.

Step 5: Processing and Resolution

Once we receive your return, we will inspect the item and process your refund or replacement within 5-7 business days.

4. Refund Policy

Full Refunds

We provide full refunds in the following situations:

• Order Cancellation: Orders cancelled within 2 hours of placement (before production begins)
• Our Error: Manufacturing defects, wrong items shipped, or significant quality issues
• Unfulfillable Orders: We cannot complete your order due to technical or supply issues
• Shipping Damage: Items damaged during transit due to our packaging or carrier issues

Partial Refunds

Partial refunds may be offered for:

• Items with minor defects that don't significantly affect usability
• Late delivery compensation (where applicable)
• Goodwill gestures for customer service issues

Refund Processing

Approved refunds are processed as follows:

• Credit Card: 3-5 business days after processing
• PayPal: 1-3 business days after processing
• Bank Transfer: 5-10 business days after processing
• Store Credit: Immediately upon approval

Refunds are issued to the original payment method used for the purchase. In cases where the original payment method is no longer available, we may issue store credit or arrange alternative refund methods.

Non-Refundable Costs

The following costs are generally non-refundable unless the return is due to our error:

• Original shipping charges
• Express or expedited shipping fees
• Custom design fees (where applicable)
• International customs duties and taxes

5. Exchanges and Replacements

Exchange Policy

We do not offer direct exchanges due to the custom nature of our products. If you need a different size, color, or design modification, please:

1. Return the original item (if eligible)
2. Place a new order for the desired item
3. Contact us for potential expedited processing

Replacement Items

For items with manufacturing defects or shipping damage, we will provide a replacement at no additional cost. Replacement items are produced with priority processing and expedited shipping.

Size Exchange Exception

If we shipped the wrong size due to our error, we will provide a replacement in the correct size at no charge, including return shipping costs.

6. Shipping and Return Costs

Return Shipping

• Our Error: We provide prepaid return labels for all returns due to our mistakes
• Customer Error: Customers are responsible for return shipping costs for non-eligible returns
• Defective Items: We cover all return shipping costs for defective products

Replacement Shipping

Replacement items are shipped at no charge when the return is due to our error. For customer-initiated exchanges, standard shipping rates apply unless otherwise specified.

International Returns

International customers may be responsible for return shipping costs and any applicable customs duties. We will work with international customers to find cost-effective return solutions.

7. Lost or Stolen Packages

Delivery Confirmation

All orders include tracking and delivery confirmation. If your package shows as delivered but you haven't received it:

1. Check with household members and neighbors
2. Look around your delivery area (porches, mailboxes, building offices)
3. Contact us within 48 hours if you still cannot locate the package

Investigation Process

We will work with the shipping carrier to investigate missing packages. If the package is confirmed lost or stolen, we will provide a replacement or full refund.

Address Accuracy

Customers are responsible for providing accurate shipping addresses. We are not liable for packages delivered to incorrect addresses provided by the customer, but we will assist in resolution efforts where possible.

8. Damaged Packages

Reporting Damage

If your package arrives damaged:

• Take photos of the package exterior and interior
• Document any product damage
• Contact us within 48 hours of delivery
• Keep all packaging materials for inspection

Resolution Process

We will review damage claims and provide appropriate remedies, including replacement items or refunds. In cases of carrier damage, we will file claims with the shipping company on your behalf.

9. Warranty and Guarantees

Product Warranty

We warrant that our products will be free from manufacturing defects for 30 days from delivery. This warranty covers:

• Print quality and adhesion
• Material defects and construction issues
• Color fastness under normal care conditions

Warranty Limitations

Our warranty does not cover:

• Normal wear and tear
• Damage from improper care or washing
• Fading due to excessive sun exposure
• Customer design or content issues

Care Instructions

To maintain warranty coverage, products must be cared for according to the provided care instructions. Failure to follow care guidelines may void warranty protection.

10. Consumer Rights

State Consumer Protection Laws

This policy complies with applicable state consumer protection laws. Some states provide additional rights beyond those outlined in this policy. Nothing in this policy limits your rights under applicable consumer protection statutes.

Dispute Resolution

If you are not satisfied with our resolution of your return or refund request, you may:

• Request escalation to a supervisor or manager
• File a complaint with your state's consumer protection agency
• Contact the Better Business Bureau
• Pursue resolution through small claims court

Cooling-Off Period

For orders placed through certain sales channels or promotional events, you may have additional cancellation rights under applicable "cooling-off" laws.

11. Policy Updates

We may update this Returns & Refunds Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updated policies will be posted on our website with a new effective date.

Significant changes will be communicated to customers via email or prominent website notices. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

12. Contact Information

For questions about returns, refunds, or this policy, please contact us:

Customer Service

• Email: [email protected]
• Phone: 1-800-FASHION (1-800-327-4466)
• Hours: Monday-Friday 9:00 AM - 6:00 PM EST

Mailing Address

FashionHubby LLC
Returns Department
32 N Gould St, Suite 420
Sheridan, WY 82801

Online Support

• Live Chat: Available on our website during business hours
• Support Portal: Access through your account dashboard
• FAQ: Visit our help center for common questions