Privacy Policy

Last updated: January 1, 2025

1. Introduction

FashionHubby LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fashionhubby.com and use our services.

This Privacy Policy applies to all users of our services, regardless of location, and complies with applicable privacy laws including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and the General Data Protection Regulation (GDPR) for international users.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

  • Account Information: Name, email address, password, and profile preferences
  • Order Information: Billing and shipping addresses, phone number, and order history
  • Payment Information: Credit card details, billing address, and payment history (processed securely through third-party payment processors)
  • Design Content: Images, text, artwork, and other creative content you upload
  • Communications: Messages, emails, and other communications you send to us
  • Customer Service: Information provided during support interactions, including call recordings where permitted by law

Information Collected Automatically

When you use our services, we automatically collect certain information:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Information: Pages visited, time spent on pages, click patterns, referral sources
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors and financial institutions
  • Shipping and logistics partners
  • Social media platforms (if you choose to connect your accounts)
  • Marketing and analytics service providers

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Manage your account and preferences
  • Process payments and prevent fraud
  • Deliver products and services

Business Operations

  • Improve our products, services, and website functionality
  • Conduct research and analytics
  • Develop new products and features
  • Ensure security and prevent fraud
  • Comply with legal obligations

Marketing and Communications

  • Send promotional emails and marketing communications (with your consent)
  • Provide personalized product recommendations
  • Conduct surveys and market research
  • Send transactional emails related to your orders

Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal basis for processing includes:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legitimate Interests: Processing for our legitimate business interests
  • Consent: Processing based on your explicit consent
  • Legal Obligation: Processing required by applicable law

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: Stripe, PayPal, and other payment service providers
  • Shipping Partners: UPS, FedEx, USPS, and other logistics providers
  • Cloud Services: Amazon Web Services, Google Cloud, and other hosting providers
  • Email Services: Mailchimp, SendGrid, and other communication platforms
  • Analytics: Google Analytics and other analytics service providers
  • Customer Support: Zendesk, Intercom, and other support platforms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

Consent

We may share your information with your explicit consent for specific purposes not covered above.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Encrypted data storage and backup systems
  • Multi-factor authentication for administrative access

Organizational Safeguards

  • Employee training on data protection and privacy
  • Access controls and need-to-know principles
  • Regular security policy updates and compliance monitoring
  • Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us analyze website usage and improve performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising and personalization

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block third-party cookies
  • Clear all cookies when closing the browser

Do Not Track

We do not currently respond to "Do Not Track" signals from browsers, but you can opt out of tracking through your cookie preferences and third-party opt-out tools.

7. Your Privacy Rights

General Rights

Regardless of your location, you have the right to:

  • Access and review the personal information we have about you
  • Request correction of inaccurate information
  • Opt out of marketing communications
  • Contact us with privacy-related questions or concerns

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

Virginia Residents (VCDPA Rights)

Virginia residents have similar rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and obtain a copy of personal information.

European Residents (GDPR Rights)

If you are in the European Economic Area, you have additional rights under GDPR:

  • Right of Access: Obtain confirmation of processing and access to your personal data
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of personal data under certain circumstances
  • Right to Restrict Processing: Limit how we process your personal data
  • Right to Data Portability: Receive your personal data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or use our online privacy request form. We will respond to your request within the timeframes required by applicable law (typically 30-45 days).

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Account Information: Until you request deletion or close your account
  • Order Information: 7 years for tax and legal compliance purposes
  • Payment Information: As required by payment processors and applicable law
  • Marketing Information: Until you opt out or as required by law
  • Website Usage Data: Typically 2-3 years for analytics purposes

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we implement appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We are not responsible for the privacy practices of third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes (where required by law)
  • Providing prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

  • Email: [email protected]
  • Phone: 1-800-FASHION (1-800-327-4466)
  • Mail: FashionHubby LLC, Privacy Officer, 32 N Gould St, Suite 420, Sheridan, WY 82801

Data Protection Officer (EU)

For European residents, you may also contact our Data Protection Officer:

Supervisory Authority

European residents have the right to lodge a complaint with their local data protection authority if they believe we have not addressed their privacy concerns adequately.